Guest Service Operations

Careers

Read about career job descriptions, find average wages and skills needed.

Front Desk Representative

Entry Level

Director of Rooms Operations

Advanced

General Manager

Advanced

Operator

Entry Level

Bell Person

Entry Level

Guest Service Representative

Entry Level

Guest Service Supervisor

Intermediate

Bell Captain

Intermediate

Concierge

Intermediate

Front Desk Manager

Intermediate

Front Office Manager

Intermediate

Career Success Stories

Read a few stories of people who’ve found opportunities for growth and on-the-job training.

Yolanda Strong

,
Production Shift Manager - Gaia Herbs, Brevard

Ryan Kaufman

,
Fly Fishing Guide - Headwater Outfitters

Toni Williams

,
Manager: Stable Cafe - Biltmore Estate
Hospitality Careers

Elizabeth Manley

,
Director of Revenue Management - The Omni Grove Park Inn

Layton Parker

,
General Manager / Owner, Hampton Inn - Brevard NC

Katherine Parnell

,
Kanuga Conference Center
Guest Service Operations

Robert Foster

,
Director of Hotel Operations, Biltmore Farms Hotels
Heather-Hicks-Hot-Springs-Resort

Heather Hicks

,
Manager, Hot Springs Resort & Spa
Housekeeping and Maintenance Operations

Americo Mejia Diaz

,
Director of Housekeeping, Biltmore Farms Hotels

Current Job Openings

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Earn & Learn Programs

Free college and a paycheck!

Many employers will provide reimbursement for tuition, and will often pay for you to get certificates and accreditation to help advance your career. Education can include both formal education at a community college and a four-year university but it includes on the job training as well.

Visit an NC Works Career Center near you to connect with local resources.

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